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In nurse case management, it's essential to know what not to say. What not to say in a nurse case manager includes phrases like "It's not my problem," which can make patients feel uncared for. Instead, offer to help find a solution. Also, saying "You're being difficult" can upset patients further; it's better to listen and understand. If a treatment isn't covered by insurance, don't just say no; explore other options. Blaming patients for their health issues isn't helpful; it's better to offer support. Even when busy, it's important to show patients you care and will help soon. Lastly, while having insurance is great, telling a patient they should be grateful for it can sound dismissive. Instead, show understanding and help them make the most of their insurance. Overall, being mindful of what not to say as a nurse case manager can positively impact patient care.